Your account can be locked or blocked for various reasons:
Incorrect password attempts:
If you enter an incorrect password five times while trying to log in, your account will be temporarily locked. Please wait for five minutes and try again, or click the 'forgot password' link on the login page to reset your password.
Self-exclusion:
If you've activated the Self-Exclusion feature, it will lock you out of your account. If you're unable to access your account due to self-exclusion, please wait until your exclusion period is over. For further assistance, contact our customer service team via Live Chat or Email.
Account unavailable:
If you see the error message 'Your account is currently unavailable' when trying to log in, please check your email for more details about the block reason and instructions on how to regain access to your account. Alternatively, contact customer support for assistance.