You can reopen your account if:
- You requested to close it previously. In this case, please reach out to us via our Live chat. For security reasons, we are unable to process such requests via email.
- Your account is blocked pending verification. Check your email for further instructions.
- You self-excluded, and the exclusion period has concluded.
However, you cannot reopen your account if:
- You self-excluded and the exclusion period is still active.
- We closed your account based on a decision we communicated to you.
- Your account is permanently closed due to compliance reasons.