There could be several reasons why your withdrawal was cancelled. You can usually find more information under your "Account/Banking" section.
When a withdrawal is cancelled, you will receive an explanation via your registered email address. If you have any questions, please contact our Customer Support Team. You can reach us via email or Live Chat.
The most common reasons for cancellation are:
- You requested a withdrawal following a deposit, without playing first.
- You have a non-withdrawable balance due to an active bonus.
- You requested a withdrawal to a method not used to deposit.
- The withdrawal method is not registered in your name.
- You have a pending verification request - check your Verification status under the "My Account" page.
If any of the above reasons apply to the cancellation, ensure that you're using your own payment method and have wagered the funds at least once. Check your email for any verification requests or verify your account status in your "Account" section. Once verified, you can try your withdrawal again.