There are several reasons why your withdrawal request might be put on hold, such as security checks, verification requirements, or technical issues.
Often, withdrawals are paused for verification purposes. You can discover which documents are needed and how to upload them in the "My Account/Verify now" section, as illustrated below.
If you're still unsure about the reason for the hold or encounter any difficulties uploading your documents, please don't hesitate to reach out to our customer service team via Live Chat. We'll be happy to assist you further.